Frequently Asked Questions

Find answers to common questions about KOL.Tools

Getting Started

What are credits and how do they work?

Credits are used to access AI-powered tools on KOL.Tools. Each AI tool use consumes a specific number of credits (usually 1 credit per generation). You can purchase credit packs or subscribe to the Pro Plan for 100 monthly credits (no rollover).

How many free tries do I get?

New users get 3 free tries per day for AI tools without signing up. After creating an account, you receive 10 free credits to try out the AI tools. No credit card required.

Do free tools require credits?

No! Tools like Add Text to Photo, Background Remover, Image Resizer, Color Palette Generator, and QR Generator are completely free to use with no limits. Only AI-powered tools require credits.

Pricing & Payments

What is the difference between Credits and Pro Plan?

Credits are pay-per-use - you buy a pack and use them as needed. The Pro Plan ($9.9/month or $99/year) gives you 100 credits per month that reset each billing cycle. Choose Credits for occasional use, or Pro Plan for regular usage.

Do credits expire?

Purchased credits never expire. Pro monthly credits reset each billing cycle and do not roll over.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) through Stripe. We do not store your payment information.

Can I get a refund?

We offer a 24-hour refund policy for unused credits. If you haven't used any credits, request a refund within 24 hours. For Pro Plan, cancel anytime but no partial refunds.

Pro Plan

How do I cancel my Pro Plan subscription?

Cancel anytime from your account settings or visit /account/subscription. You'll continue to have access until the end of your billing period.

Can I switch between monthly and yearly billing?

Yes! You can change your billing interval anytime. When switching, you'll be credited for any unused time.

What happens if I cancel Pro Plan?

After cancellation, you'll keep Pro benefits until the end of your billing period. Then you can use credits to continue using AI tools, or use free tools unlimited.

AI Tools

Which AI tools do you offer?

We offer AI Caption Generator, AI Bio Generator, AI Hashtag Generator, Video Captions, and Video Script Generator. More AI tools coming soon!

How many credits does each AI tool use?

Most AI tools use 1 credit per generation. Video-related tools may use more credits due to higher processing costs.

Can I use AI tools for commercial purposes?

Yes! All content generated using our AI tools can be used for both personal and commercial purposes.

Still have questions?

Can't find the answer you're looking for? Please reach out to us.